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Chapter 2 · Information Processing SystemPractice
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CONCEPT PRACTICE

Allowed downtime from availability

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2025 Autumn · Subject A · Q43

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Q43. IT services are provided under the conditions in the SLA shown below. What is the maximum number of hours of downtime in a month that can satisfy the SLA? [Conditions in the SLA] ‐Number of business days per month: 30 ‐Service hours: 7 AM to 11 PM on business days ‐Agreed availability: 99% or more ‐Maintenance time can be ignored.

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Source: 2025A_FE-A_Questions.pdf, PDF page 20. ID: 2025A-A-Q043. Explanation written for this textbook.

Original question · Q43
Q43. IT services are provided under the conditions in the SLA shown below. What is the maximum number of hours of downtime in a month that can satisfy the SLA? [Conditions in the SLA] ‐Number of business days per month: 30 ‐Service hours: 7 AM to 11 PM on business days ‐Agreed availability: 99% or more ‐Maintenance time can be ignored.

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