ITPEC Textbook
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Contents
Chapter 6 · Service ManagementPractice
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CONCEPT PRACTICE

Establishment of the IT service management system

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Volume 2 · Chapter 6 · Textbook Exercises · Q2

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When the construction of an ITSMS (IT Service Management System) is performed in four steps of Step 1 through Step 4, which of the following is the step that defines the requirements for management’s responsibility and documentation?

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Source: FE Vol 2.pdf, PDF page 379, textbook p. 372 · Information-technology Promotion Agency, Japan · First Edition: April, 2015. ID: tb-v2-c6-q2. Publisher answer and commentary · private review.

Original question · Q2
Q2 When the construction of an ITSMS (IT Service Management System) is performed in four steps of Step 1 through Step 4, which of the following is the step that defines the requirements for management’s responsibility and documentation? a) Step 1 (Gap analysis) b) Step 2 (Establishment of service management system) c) Step 3 (Implementation of service management plan) d) Step 4 (Implementation of service management processes)

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