ITPEC Textbook
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VOLUME 2 · CHAPTER 06

Service Management

Take one idea at a time. Your next lesson starts here.

10 lessons · 11 original exercises

Start readingBegin with the first lesson

In this chapter

LESSONS
  1. 01Overview of Service Management
  2. 02Establishment and Improvement of Service Management System
  3. 03ITIL
  4. 04Method of Service Management
  5. 05Service Management Processes
  6. 06Relationship Process
  7. 07Resolution Process
  8. 08Control Process
  9. 09Operation of Service
  10. 10Facility Management

PUT IT INTO PRACTICE

Original chapter exercises

11 exercises to revisit what you’ve learned.

Explore exercises

Practice Questions Examination practice, with an option to browse by section.

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