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2025 Autumn · Subject A · Q43
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Q43. IT services are provided under the conditions in the SLA shown below. What is the maximum number of hours of downtime in a month that can satisfy the SLA? [Conditions in the SLA] ‐Number of business days per month: 30 ‐Service hours: 7 AM to 11 PM on business days ‐Agreed availability: 99% or more ‐Maintenance time can be ignored.
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