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Chapter 6 · Service ManagementPractice
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CONCEPT PRACTICE

Recording requests for change

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Volume 2 · Chapter 6 · Textbook Exercises · Q9

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In the change management process of service management, which of the following is an appropriate description of the request for change?

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Source: FE Vol 2.pdf, PDF page 383, textbook p. 376 · Information-technology Promotion Agency, Japan · First Edition: April, 2015. ID: tb-v2-c6-q9. Publisher answer and commentary · private review.

Original question · Q9
Q9 In the change management process of service management, which of the following is an appropriate description of the request for change? a) For handling an emergency request for change, the change is implemented without assessment of the extent of impact of changes. b) Since it is a request for change from the customer, it is unconditionally approved as the highest priority. c) In order to manage the request for change without any omission, an unapproved request for change is also recorded. d) Since the request for change is for handling legal amendments, it is approved without an estimate of the cost that is required for making the changes.

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